Karak:
Consulting Services for the Implementation of the Accompanying Measures Component of the Water Loss Reduction Program for Karak Governorate

Disciplines

  • Environment & Sustainability
  • Water Supply

Companies

Dorsch International Consultants

Client

Ministry of Water and Irrigation (MWI), Water Authority of Jordan (WAJ)

Duration

From 2007 to 2009

Project Activities

  • Establishment of a southern Region Water Administration based on identification and clustering of service areas.
  • Development of new organizational structure
  • Establishment of new divisions, functions and procedures, including GIS unit
  • Human resource support activities
  • Decentralization
  • Preparation of business plans
  • Base data collection and assessment
  • Assessment of water resource availability in order to optimize the supply schemes and to determine specifications for further explorations
  • Development of a comprehensive and GIS based water resource information system
  • Development of water resource management and water loss reduction monitoring strategies
  • Implementation of water supply improvement program
  • Introduction of a preventive maintenance system
  • Management of pressure and energy usage
  • Improvement of management systems for customer services and subscriber affairs
  • Execution of a comprehensive subscriber survey (CSS)
  • Improvement of customer relations and communication
  • Improvement of financial and commercial management systems
  • Analysis and management of material and service flows
  • Revision and definition of outsourcing options
  • Development of an awareness campaign, communication strategy and action plan towards the enhancement of customer satisfaction (development of an active campaigning program, analysis of different target groups on the basis of the CSS, analysis of available material and on-going activities, message and material preparation, cost analysis, development of action plan)

Contact

Dorsch International Consultants GmbH

München (Headquarters)
Landsberger Str. 368
80687 München
Germany

Phone: +49 89 5797-0
Fax: +49 89 5797-800
E-Mail: info@dorsch.de

View in maps

Description

Background

The Accompanying Measures Component of the Water Loss Reduction Program (WLRP) for Karak Governorates comprised the development of the organisational, operational and management capacities of the Water Administration of Karak (WAK) in order to operate as a semi-autonomous, commercially operating business unit, increasing efficiency and service delivery to its customers.

Objectives

Major components of the Accompanying Measures component were decentralisation of business functions from Water Authority of Jordan (WAJ) headquarters, utility finance and audit, technical, organizational, and managerial improvements, human resource development, public awareness campaigns and possibly Micro PSP.

Project Measures

The consultant’s approach for carrying out this project was based on the following principles:

  • Improve the unsatisfactory base data availability and quality about subscribers and repairs by consequently introducing modern, integrated information management techniques on the basis of GIS immediately after commencement of works.
  • Utilize existing maintenance & repair data to identify critical spots/ areas for the WLRP network rehabilitation and verify such data through introduction of a GIS based maintenance & repair management system (DCMMS)
  • Establish a systematic leakage control policy and improve the quality of workmanship and repairs in the water distribution networks
  • Immediate start of a comprehensive subscriber survey (CSS) and creation of a GIS unit in WAK and training of WAK staff to
  • guarantee continuous updating of all relevant data within the project period,
  • secure that the collected data & information on system facilities and networks is being prepared in digital form as an assets register for further use within WAK even after completion of the WLRP, and
  • establish the nucleus of a computerised, integrated  water information management system not only covering technical, but as well commercial, customer data to improve all critical business processes.
  • Facilitate close co-operation of WAK with other decentralised units like Amman, NGWA and AWC to ensure a maximum of know-how transfer, to obtain the necessary feedback for the planning and implementation of the project, and to facilitate timely decision-making.
  • Involve the local private sector to engage on operations management through Micro PSP

Focussing on the tertiary water distribution network and development of solutions, which not only provide technical solutions for the reduction of non-revenue water but as well strengthen the operational flexibility of WAK in addressing the water losses on the non-technical side (customer management)